Client Requirement and Business Drivers
Our client has set up a state of the art mobile commerce infrastructure that supports a variety of services to millions of customers. These services include delivery of mobile wallet services, customer loyalty programmes, messaging and marketing services. The service allows businesses such as banks, retailers and advertisers to connect to customers using a consistent set of data standards and technologies, but still deliver a multitude of services to mobile devices.
The business model behind the delivery of the services depends critically on it being always available, 24x7x365. The system must deliver this availability across a large variety of mobile devices to the largest single customer base of any operator in this field. The service depends heavily on the fact that it is able to deliver at the right time in the right place to the right customers.
"Underpinning this critical availability requirement is a fundamental expectation of its millions of customers that their personal data will be kept confidential and that wallet transactions are secure."