CalMac prides itself in delivering customer service to the highest standards possible, whilst also maximising the public purse. This company principle of delivering value and optimum service to the customer is shared by Commissum, helping foster a strong working relationship between the two companies lasting more than 12 years. Throughout this time, Commissum‘s testing and consultancy services have consistently enabled CalMac to improve its security controls and deliver high quality, secure services to CalMac‘s internal users and customers.
The Challenge
CalMac came to Commissum for assistance with a project to further improve their customer
experience. CalMac had decided to rollout free Wi-Fi for its customers on 31
ferries and at 57 of their ports and slipways. Wi-Fi is now expected by public
transport passengers and CalMac needed to ensure their Wi-Fi network was secure,
providing users with a seamless and safe service. CalMac‘s network needed to
be resilient from attacks that may attempt to compromise its security should
an attacker attempt to access it‘s internal network, as well as being resilient
to attacks on other users. It also needed to be secure from the possibility
of being easily taken offline by an attacker.
Commissum was asked to
carry out a series of network assessments prior to launch of the service. Further
complicating the challenge was the fact that part of the Wi-Fi network was on
ferries in active service, meaning Commissum had to conduct testing during normal
ferry operating hours in sometimes harsh conditions on the seas of the west
coast of Scotland.
- Assurance of seamlessly secure guest Wi-Fi service
both on and off shore across CalMac services
- Detailed report with
expert guidance on how to implement security solutions
- Comprehensive
follow-up tests ensured reliability
- Tailored, professional response
returned higher ROI and value to the client than originally anticipated
